1.    I forgot my password/I can’t sign in to my account.
2.    How do I order a subscription/How much are subscriptions?
3.    I paid for a subscription, but now can’t download any issues.
4.    When I sign on with my username and password, the website says I still need to pay for an issue.
5.    Do I have to set up a PayPal account to pay for a subscription?
6.    I am having trouble renewing a subscription online.
7.    Do you rent your mailing lists to other companies?
8.    Can print subscribers have access to the electronic archives?
9.    I would like to submit a news item to the editors.
10.  How can everyone in our institution or group get your newsletters?
11.  Do you publish the journal Cancer Letters?
12.  I have other questions not answered here.


1. I forgot my password/I can’t sign in to my account.
    Go to the login box at the left and type in your user name and select “Forgot Your Password.” Then follow the instructions.
    If you have never logged in to our new website, you must reset your password. Go to the login box and type in your user name and select “Forgot Your Password.” Then follow the instructions and you will be sent an email, and then click on the link in the email. Once you reset the password, you can then log in and download issues from the newsletters that you have subscribed to.
    If you don’t know your user name, or if your email address is no longer valid, contact Customer Service.

2. How do I order a subscription/How much are subscriptions?
    Go to the Publications tab to see pricing and select “Subscribe Online Now” or download the PDF order form.

3. I paid for a subscription, but now can’t download any issues.
    You should have received a confirmation email asking you to log in to the website and establish a password. If not, please log in to the PayPal account you set up and make sure your email is correct. If you still haven’t received an email asking you to log in to the site for the first time, or if you are having other login problems, then please contact Customer Service.

4. When I sign on with my username and password, the website says I still need to pay for an issue.
    You may not be signed on correctly. Please log out and try again. Or, your subscription may have expired. Go to “My subscriptions” in the gray bar at the top of the page.

5. Do I have to set up a PayPal account to pay for a subscription?
    Setting up a PayPal account is a necessary convenience so that we can bill you for renewal when your subscription expires, or for those customers who use the monthly billing option. You do not have to put funds into the PayPal account or link it to any checking accounts. We do not have access to your PayPal account. If you prefer to pay by check, please download the PDF order form from the Publications page.

6. I am having trouble renewing a subscription online.
    If you haven't used our new ordering system through PayPal, then please start as if you are a new customer and go to the Publications page to order a subscription when your old one is close to ending. Complete all the steps to order your subscription and then log in when you have received your confirmation email. If you encounter any problems, please contact Customer Service.

7. Do you rent your mailing lists to other companies?
    No, we never rent or exchange our mailing lists with other companies.

8. Can print subscribers have access to the electronic archives?
    Print subscribers are welcome to search the archives, but must purchase a daypass from the Publications page to download issues. To switch from print to electronic subscription for full access to the archives, please contact Customer Service.

9. I would like to submit a news item to the editors.
    Please paste the text of your press release into the form on the Customer Service page and send it to us.

10. How can everyone in our institution or group get your newsletters?
      For institutional or group pricing, please contact Customer Service.

11. Do you publish the journal Cancer Letters?
      No, we do not publish the scientific journal Cancer Letters, published by Elsevier Science.

12. I have other questions not answered here.
      Please contact Customer Service.